Have a 5.1 sorround system. My receiver is connected to my 4K Smart TV via ARC. Everything works fine, except when streaming. No matter if you watch YouTube or Netflix (House of Money): approx. Every 10 seconds the sound goes away for a few milliseconds and then comes back. You can hear a strange feedback cracking / clicking (which does not come from the relays, but from the speakers). With these sound dropouts, the displays for the loudspeakers on the receiver display always disappear. When I watch videos in 4K on YouTube it is e.g. The strongest: the sound stops every 3 seconds. But if I then take 1080p, everything works again. With Netflix I unfortunately can't change the resolution. My receiver supports 4K HDR at 60hz, why I really can't understand this problem. Could this be due to my TV, because it can't load the large data so quickly in real time and this non-constant sound track causes problems for the receiver, because the sound then does not arrive for a short time? There's no other idea. My TV is anything but good: It can do UHD (no HDR), but everything else is complete measurement, such as The processor (you can't navigate smoothly through the menus, it sometimes just turns on and off, does not respond, etc.). Well, you shouldn't expect much for a 4 year old UHD TV that just cost 600. By the way, my internet is very good (so it shouldn't really be that).
Does anyone happen to know what the reason could be and how to fix it?
Even if your internet is supposed to be good. But that sounds like a data reload time error (definitely gives a better technical term for it). Known for films with a poor internet connection. But then the film also stops short. You write yourself that it works at 1080p. So your TV probably has a problem with the amount of data that is required at higher resolution.
That this is probably due to the construction - unfortunately no solution ready.
OK thank you.
But then I wonder why a 4K Smart TV from Philipps can't stream 4K at all! Then why are you promoting him as such? Oh yes, by the way: If I hear the sound without a system (i.e. Directly through the TV speakers), I don't have the problem!
I also have a similar problem… I connected my soundbar via ARC HDMI, it works wonderfully, sometimes when I watch a FullHD or UHD film no matter whether from the media server or Netflix or youtube.da de ton goes away for a few ms. Internet connection is not because everything works wonderfully and smoothly via internal TV speakers. Switching off the loudspeaker, switching on again everything runs smoothly until the next film or source switchover.
I will now try the speakers over optical cable on Saturday, then I write the result.
I think it is the HDMI for ARC, which can't always return DTS, DD and ATMOS smoothly.
OK - that's an important tip. So the TV is fast enough. But your system may not. Or. The two devices do not work together.
Will explain this with an example, as is often the case in TV systems:
TVs can often record films via USB. Now USB is not exactly a speed racer. But USB is always sufficient for a film. Why is it often not possible to record a film without errors? - Because the USB memory stick is too slow.
I would like to say that it is sufficient if there's a vulnerability in only one component. Then the whole system breaks down.
If you transfer the signal purely analog from the television to the system, it will work. But if you e.g. Using an HDMI cable or something could be the reason. In this case, the television has to rework the signal for the interface and this takes time. Could also be that your system is a little overwhelmed with the signal, e.g. Because there's a version error.
Studying the technical data should be helpful here. Also trying out with different devices. So TV to other "system", and system to another "TV". With the "" is meant "or comparable".
