Does anyone happen to know about the topic of hacking and can help me?
My cell phone was hacked. Some time ago. In the meantime I unfortunately found activities everywhere… Amazon… EBay… Spotify… Netflix… Email.
I ran all antivirus apps over it but nothing is found. So I reset my cell phone to factory settings. Since then it was quiet for a while but now it starts again.
What can I do? Where could the point be that he keeps making it?
If there are activities on different platforms, it doesn't just have something to do with your cell phone:
Reset mobile phone
Change all passwords, if possible also with new mail
So you are on the safe side
Your phone was probably never hacked. Only someone has access to your accounts. But it doesn't seem that bad, otherwise you would have changed your passwords a long time ago.
Of course I changed the passwords everywhere… Loose 10 digits long and string of special characters letters and numbers. I wouldn't have asked this if it would have worked
As I said, I had already set the phone to factory settings and I've changed the passwords countless times. He is always there.
If someone hacks your cell phone, you usually don't notice it.
Do the following:
Change passwords.
Log out anywhere, ie website and "Log out on all devices"
Possibly reset the browser
How do you notice that?
Someone knows your passwords. Change them and you have peace of mind.
Well, that he starts listening to music again via my Spotify account. That he signed up for Netflix and changed my email address there.
Then you probably haven't changed all of them. Or you have a problem on the PC.
Otherwise have a look, on some pages you can display the active logins…
People please! I wouldn't ask such questions here if I hadn't already tried the simplest.
Then I would do the following:
- Create a new email address
- Switch all accounts to the email address
- Change password again
Completely delete and reinstall all browsers you own (no matter which device). Also renew password of computer and cell phone.
Put 2FA in. Hardly anything else helps so strongly.
With the Google Auth. Preferably.
And I also suspect that someone has hacked your email and is now always resetting the passwords.
Wherever I have problems I also changed the passwords! It has nothing to do with a PC either because I'm only talking on the cell phone here. I don't have an active PC.
And even at Netflix, he replaced my email address with another one without receiving an email asking if it was okay. So he intercepts them too.
I also have the feeling that it will only help if I create a new email address. Then I have to start writing down where I put my email address everywhere.
However, he always found the passwords again so quickly that I just had the feeling that he was hanging on my cell phone and always saw what I enter for new passwords
What do you mean by 2FA?
Yes, so my email address is generally also affected. But there, too, I had changed the password several times. Because he is constantly finding out the passwords again, I thought it was hanging on my cell phone and therefore I saw what passwords I entered.
2FA = two-factor authentication.
This means that it is not only enough to log in with the password. You also have to enter a code, which will then be displayed on your phone.
Works wonders. Much harder to chop.
Do you use gmail or something? It's very easy there.
Maybe something is set in your email account, which allows you to reset the password. So something like security issues, another recovery email, etc.
Did you also change the PW of your email?
Then do it on the computer
Oh yes. I've been using this on Amazon since he ordered things there. Also for PayPal. I use Gmail but I only think web.de is affected
I already had. I still can't get past the passwords sooner or later on my cell phone
There's also 2FA.
https://hilfe.web.de/sicherheit/2fa/einrichten.html
Better do that, it helps tremendously.
How should someone know in advance what is the simplest for you and what is not if you do not express yourself?
Do not change the passwords of your accounts from this smartphone, but use a computer that is not connected to it. Do not save the passwords in a "reminder app" on the smartphone.
Change the cell phone number as quickly as possible and set up two-factor authentication for all accounts where possible.
