Internet with normal use slowly but with downloads fast?

Si
1

We have had a problem with our internet for about 8 weeks. Our 100,000 line went without problems 8 weeks ago. Then suddenly not anymore. Then at the time our line also changed to 500,000 with new router, etc. Unfortunately, that did not solve the problem.

A technician from Vodafon was already there and said that he could do nothing because in the street something is wrong. Vodafon has not done anything yet and has always closed our trouble tickets. We're waiting for a response from the complaint. But that is not the point.

I just noticed that I get a download of 26 Mb / s on Steam. But when I do a speed test he only shows me 1.5 Mb / s download. And even with Netflix, etc., you do not notice that 26 Mb / s would come in.

Now my question is how it can be? Maybe someone knows someone from you?

Ob

Unfortunately, I can't help you there either, but I've broadened the topics, maybe there's someone who has a tip.