Netflix withdraws money despite the 30 free days?

br
- in Free
20

I wanted to try out Netflix because I've never had it

But I saw in my PayPal app that they had withdrawn my money even though I had the 30 days for free

Co

They withdraw your money because you have not canceled within 30 days, so your subscription is still running

br

I just started the 30 days today

So that means if I quit that now I'll get my money back, right?

Co

Oh, that's weird, usually they pull the money out after 30 days. Go to Netflix support call is free (you can also call over the internet)

br

Okay thank you I will do it

ch

For the free call, 2.50 euro will be added 😂

Ma

I'm not sure if Netflix is currently offering a free month. I can no longer find an offer for a free month. I know that the free month was offered once. But if it is not offered at all then it is clear that you have to pay from day 1.

br

The free month was still there ^^

Da

If you don't cancel, a subscription will start after 30 days.

It is advisable to cancel immediately after the start of the test phase if you don't want to have a subscription anyway. You can still use the full 30 days of the test phase.

You won't get around paying the month.

Ma

I just tried to create a new account and in fact no free month is offered. Netflix requires money from the 1st subscription. It may of course be that you have just concluded your contract in the change phase. You would need your contract to insist on your free month. You have to prove that you have been offered a free month, otherwise you can hardly insist on something that you do not take.

So, show Netflix here is my contract, you promised me a free month in it so fulfill the contract. Otherwise it is difficult to do something. The free month was an offer from the company Netflix. You can only insist on it if you can prove it: this is part of the contract concluded.

Co

You can call over the Internet.

yu

Either call Netflix customer service or chat with Netflix

(bottom right side)

https://help.netflix.com/...lix.com/de

Tu

I get the free month. When new to Netflix? Register now and n screen with email address and n button behind it for 30 days free of charge.

Ma

Ok, you have a free month. Now tell us how your comment uses the questioner 🤷🏻♀️

Ma

Netflix says about the trial month itself:

Free trial period on Netflix

Netflix offers eligible customers a free trial month *. With a free trial period, you can enjoy Netflix's extensive series and film selection.

You will not incur any costs during the free trial period and we will send you a reminder before the trial period ends. If you want to continue enjoying Netflix, you don't need to do anything. Your membership fees will then be debited monthly on the day you register.

If you are not eligible for a free trial period, you can still register for Netflix with the option to
https://help.netflix.com/...e/node/407
and reactivate your membership if necessary.

Note:

* The duration and availability of free trial periods may vary by region.

Tu

I answered you and not the TE. The TE has to deal with Netflix via webchat, but this has already been said by Annatasia.

Ma

Oh sorry I can't look into the future and I didn't know Annastasia would write an answer 16 minutes after me that Her Majesty would like better than my answer.

but nice that you decide what who "must"

Ma

Oh and still you should have your contract that you have signed before complaining that Netflix does not stick to contracts.

The contract between Netflix and FS is valid and no other. That was my key message. There's no point in clarifying anything with Netflix if you don't have the contract you signed up with or don't even know what's in it.

Anyone who has not secured the thing when signing the contract is to blame. That he closes something and then wonders not to get something. The decisive factor is which version he received.

Tu

What's wrong with you? Wrong location?

Ma

Yes, teacher.

Ma

No more contracts to keep sir.