I bought a Phillips SmartTV for around 700 euro this summer.
After a few weeks I noticed that the software (no Android, but some from Philipps himself) is quite slow. But it was still bearable. In the meantime, however, the TV no longer reacts at times, for example you press louder and it only works 10 seconds later. In the middle of a Netflix movie, for example the TV is hanging. We didn't install any apps or anything from the start, so it can't be the memory. Several times it was reset but without result.
I have now found the receipt from Saturn and wanted to ask whether I can only exchange it or whether I can get the money back?
Bring them there and ask. I would definitely complain. Years ago I had something similar with a Philips TV. Fortunately, it was leased. Was a serial mistake.
Thanks, I have to wait until next year anyway. The shops are all closed.
Yop
Exchange or return generally not, within the warranty the dealer has the right to make improvements, but after 6 months the customer must prove that the defect was already present at the time of purchase, if he can't, the dealer can refuse the warranty
After the first six months to two years after delivery of the purchased item: Here the buyer must prove that there was a defect from the start.
By the way, if both agree that the deficiency existed from the start, no evidence is needed. In the event of defects, you should definitely request repairs or a new delivery first. For this we provide a https://www.verbraucherzentrale.de/sites/default/files/migration_files/media45581A.pdf.
https://www.verbraucherzentrale.de/wissen/vertraege-reklamation/kundenrechte/gewaehrleistung-des-haendlers-5057
Philips gives a 24 month manufacturer warranty
Warranty processing:
To be able to help you as soon as possible, if you
with your Philips customer service or your dealer in
Get in touch, please keep the following information
ready:
• Original proof of purchase (including date of purchase, name and
Address of the dealer as well as the complete
Type designation of the device)
• Serial number, if available (not all Philips
Devices are provided with a serial number)
Guarantee period:
Two years after the first purchase of the Philips device (different
corresponding guarantee periods for certain devices
separately announced for the respective devices).
https://www.philips.de/c-w/support-home/garantie.html
