Briefly to the history: I had booked a Sky ticket (monthly) for 9.99 euro. I thought, like with Netflix or DAZN, the service simply stops if you stop paying. Apparently, this is not the case, because Sky simply lets the service continue to run even if they do not receive any payment.
As I found out afterwards, emails from Sky also ended up in my spam folder with the subject "Information about your contract", but which actually contained an invoice or a reminder. Strangely, ALL other emails from Sky did NOT go to the spam folder. A rogue who thinks something bad.
In any case, I then received a letter. The date in the letterhead was 7 days old when the letter was received. Then of course I arranged the payment and, according to my bank, the money was received.
But today I received an email from a debt collection company "Paigo", which now demands three times the sum from me and I can ONLY contact them.
Now it's going to be funny. I wanted to contact Sky and ask them whether they have received my payment, but I can't contact them because they apparently deleted my account (! Not deactivated) and you need a customer number to contact Sky, which is no longer stored in the system. That means I keep getting an error message.
What's going on there? Should I pay twice now? Why is Sky hiring a debt collection company even though they've received payment? If they don't take the payment, why not send it back?
Call Sky Support? You don't need a customer number for this.
They will have sold the claim to the debt collection company, then SKY is out of there. You can prove that you have transferred to SKY and then they have to get the money from SKY. Since you paid before you were informed of this with the debt collection company, you must not incur any financial disadvantages such as additional reminders or collection fees
The same thing with the spam folder is the same for me, SKY also littered me with spam, sometimes it ends up in the spam folder and sometimes not, although I have contradicted all kinds of advertising, it doesn't scratch them at all.
I thought so
Thinking is not enough. Didn't you read the terms and conditions before signing the contract?
Apparently, this is not the case, because Sky simply lets the service continue to run even if they do not receive any payment.
If this is contractually agreed, then it's perfectly fine.
With many contractors, you have to terminate the contracts in good time so that they are not automatically renewed otherwise.
In any case, I then received a letter. The date in the letterhead was 7 days old when the letter was received. Then of course I arranged the payment and, according to my bank, the money was received.
You can't do anything for the delayed delivery of the. Possibly. Do you have to make this clear to the contractor or the debt collection service.
If I were you, I would make an appointment with the consumer advice center or, if necessary, with a lawyer.
You can of course also try to make it clear to the debt collection service beforehand that you have transferred the money immediately after receiving the postal reminder. Possibly. However, you will have to prove on which day you received the letter.
And in which of your folders your emails end up, you should primarily clarify with your email provider or the provider of your email software and not rush to scold others.
But today I received an email from a debt collection company "Paigo", which now demands three times the sum from me and I can ONLY contact them.
It's a bold lie that you should only contact them. And the mail from the debt collection company surely never arrived. You only have to react when something is sent by registered mail…
What try?
