Netflix and prime video don't work?

All of a sudden, when I go into netflix or prime video and want to watch something, my mobile phone stops, I can't do anything at first. Youtube goes and on tv or ps4 goes netflix and prime video

Can somebody help me?

Connection not good enough?

Try restarting your phone.

Then look for updates and execute them.

Do you have enough battery power, enough reception?

Connect is good

Okay thanks, battery, etc. Is fine

I restarted it worked, thank you very much