Ps4 per application can't be controlled?

And although Ps4 applications can be opened but as soon as I opened it and z. B. Want to scroll on Youtube does not move. Everything runs smoothly in the Ps4 homescreen. The same is true for games start the game z. B. Cod black ops 3 there's x to continue but there nothing happens nothing hangs on the background is quite normal. Have the latest software installed different controllers tried. The Ps4 dedusted and my phone via second screen play connected so I have the same problem neither Netflix nor Amazon prime video I just can't move as soon as I'm in the application. Hope someone knows what the problem is.

Try a reset of the controller.

Switch off PS4> Reset button of the controller (in the back near L2) with a toothpick or similar. Press for about 2-3 seconds, then turn on PS4 and connect controller with cable.

I've already tried that, but I did not press it for 2-3 seconds, so I'll just press it longer and try it out thanks

The time is relative, the PS4 just has to tell you "No controller> Do you want to pair the controller to your PS4?" Only then has the reset really worked.

Unfortunately that did not work

Somewhere I have read that you should try the following: In the app or game go until the keys stop working, then about 10sec press the PS button until the controller goes off and then press the PS button once again, so that the controller goes back on and then it should work again, but that's not the solution, if that should always happen… Therefore sorry, but your controller seems to be scrap. Guarantee or new pick.