Netflix account can't be renewed?

Hello So I can't extend my Netflix account, because there it is loaded and I would have to take a new card? But why should I take a new one if there's money on the card? Can help me jmd would be very nice.

Card blocked?

No

If your Netflix acc itself is charged, probably have too many logged in

I'll try if that works

No I just tried grad does not work): Thank you for your help