So the point is that for some time now I have barely been able to go online or play online without problems, i.e. Lags or extreme loading times. In addition, I have subscriptions to Elder Scrolls Online, Netflix etc. Which I can hardly use because I either hardly get films or series loaded or in Eso continuously have such lags that I can't play because I just stand for 10 seconds stay and then get teleported forward or back. Can you bill the internet provider for the non-usable time or something like that?
No, you can't, your contracts with video portals such as Netflix or online games have no relation to your reference position to the Internet, as these can be accessed from any point of view and from any device by entering your username and password. The contractual partners can't understand what your current internet situation is
Can you bill the internet provider for the non-usable time or something like that?
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If the problem lies with you (e.g. PC, performance of your I-Net provider, etc.) then it certainly isn't.
Otherwise… Take a look at the terms and conditions of what is regulated there in the event of a service failure.
Do not think that it is up to me, I gave everything several times, expanded or reconnected it just doesn't get better. But thanks for the tip with the terms and conditions.
So great that actually means that the providers do not even have to justify themselves for the service they have not provided or that someone uses their subscriptions via their line and can't use them.
Unfortunately yes… Try to prove the period and the "lost bandwidth"… The providers are media giants, you will certainly be able to sue if you like, but what use is that if you end up with over thousands of euro in process costs Etc.
Yes, unfortunately, really very stupid, I have to live with it now.
What you can do is write to your provider in a cover letter (by letter or email to the customer center), politely explain your situation and ask for an answer. You can't hope for a lot from this, but every now and then there are bright spots where you get a free month, e.g. Of course, all without guarantee or warranty. But if you don't want to surrender without a fight, that would be the last step you could take
